Privacy Policy
Your privacy and the security of your personal information are of utmost importance to us.
Introduction
At Medvue Health Labs, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services.
This policy applies to all information collected through our laboratory services, website, mobile applications, and other digital platforms. By using our services, you consent to the practices described in this policy.
Information We Collect
- Personal identification information (Name, email address, phone number, etc.)
- Medical information relevant to diagnostic testing
- Billing and insurance information
- Technical information about your use of our website and services
- Location information when you use our mobile services
How We Use Your Information
- To provide diagnostic and laboratory services
- To communicate test results and medical information
- To process payments and insurance claims
- To improve our services and website functionality
- To comply with legal and regulatory requirements
- To send appointment reminders and health-related communications
Information Protection
- We implement industry-standard security measures to protect your data
- All medical information is encrypted and stored securely
- Access to your information is limited to authorized personnel only
- We regularly update our security protocols and systems
- Physical and electronic safeguards protect your personal information
Information Sharing
- We do not sell, trade, or rent your personal information to third parties
- Information may be shared with healthcare providers involved in your care
- Insurance companies may receive information for claim processing
- Legal authorities may receive information when required by law
- Service providers may access information to deliver our services
Your Rights and Choices
- Right to access your personal and medical information
- Right to request corrections to inaccurate information
- Right to request deletion of your information (subject to legal requirements)
- Right to opt-out of marketing communications
- Right to request information about how your data is processed
Cookies and Tracking
We use cookies and similar tracking technologies to:
- • Improve website functionality and user experience
- • Analyze website traffic and usage patterns
- • Remember your preferences and settings
- • Provide personalized content and recommendations
You can control cookie preferences through your browser settings.
Data Retention
We retain your information for different periods:
- • Medical records: As required by law (typically 7-10 years)
- • Personal information: Until you request deletion
- • Website usage data: Up to 2 years
- • Marketing data: Until you opt-out
Retention periods may vary based on legal requirements and business needs.
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Support
support@medvue.in
Privacy Help
hello@medvue.in
Contact Support
+91 9779312526
Frequently Asked Questions
Get answers to common questions about our services, booking process, and test procedures.
Still have questions? We're here to help!